On-Site Directional Drilling, LLC, 3623 West Stones Crossing Road Greenwood, IN 46143
Phone: (317) 747-3133
Email: onsitedrilling@gmail.com
Website: onsitedirectionaldrilling.com
Privacy Policy
July 23, 2026
Introduction
On-Site Directional Drilling, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (onsitedirectionaldrilling.com), use our services, or interact with us. By using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information Users Provide: We may collect personally identifiable information that you voluntarily provide through customer contact forms, requests for a quote or service, phone calls, website visits, email inquiries, online payments, social media messaging. This information may include your full name, email address, phone number, physical and/or mailing address, payment/billing information.
Information from Third Parties: We may receive information from payment processors, marketing partners, and public databases.
How We Use Your Information
We may use your information to:
Respond to inquiries and evaluate quote requests
Schedule drilling and excavation jobs and manage our services
Send invoices and process payments
Communicate with you via email, phone, or text message
Improve our website and customer service
Personalize user experience
Comply with legal obligations
Cookies and Tracking Technologies
Absolute Data Minimization: Our website is intentionally designed to be completely cookie free and tracker-free. We do not monitor your individual browsing habits, deploy marketing tags, or build tracking profiles.
Cookies and Local Storage: Our website does not store any cookies on your computer or mobile device. Because we do not use tracking or analytical scripts, no cookie consent banner is legally required to access our pages.
Analytics and Server Logging: We monitor general website traffic trends using our web host's built-in server analytics. This process runs entirely on the backend server side and does not use individual browser cookies or track personal user identities. We only view macro-level data, including anonymous visit counts, generalized country locations, and device types (such as mobile or desktop).
Request a Quote Data: When you submit a quote request on our website, we collect your name, email address, and any specific project details you provide. We use this information solely to evaluate your request, prepare an accurate quote, and correspond with you directly. This data is transmitted securely to our external email inbox provider (Gmail).
Sharing Your Information
No Marketing Exploitation: We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Customer data is strictly excluded from third party promotional sharing.
Permitted Service Providers: We may share limited personal information with trusted third party providers only when necessary to operate our business, such as payment processors, website hosting providers, accounting/invoicing software, email or communication services, legal authorities, or business partners with your explicit consent. These providers are required to keep your information secure.
Mobile Data Protection: Mobile opt-in and text messaging consent will never be shared with any third party for any purpose. Any information sharing mentioned elsewhere in this policy strictly excludes mobile opt-in data and text messaging consent.
Data Security and Retention
Security Safeguards: We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure payment processing, password protected systems, limited access to authorized personnel, or secure servers. However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention: We retain personal information only as long as necessary to provide services, maintain business and tax records, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on applicable laws, you have the right to request access to your personal data, request correction of inaccurate data, request deletion of your personal data, or ask how your information is used. To make a request, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites or external platforms. Once you exit our domain, we are not responsible for their privacy practices, and you fall under that external platform’s specific cookie and privacy guidelines.
Children’s Privacy
Our services are commercial in nature and not intended for individuals under the age of 18. We do not knowingly collect information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted directly to this section with an updated “Last Updated” date at the top of the page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Address: On-Site Directional Drilling, LLC, 3623 West Stones Crossing Road, Greenwood, IN 46143
Email: onsitedrilling@gmail.com
Phone: (317) 747-3133
Messaging Terms and Conditions
Program Description
The On-Site Directional Drilling, LLC messaging program consists of general conversational SMS text messaging to answer questions, coordinate project logistics, schedule jobs, and provide direct support to customers.
Opt-Out Instructions
You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just initiate text communications or sign up as you did the first time, and we will resume sending SMS messages to you.
Support Instructions
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by emailing onsitedrilling@gmail.com or calling (317) 747-3133.
Carrier Liability
Wireless carriers are independent networks and are not liable for delayed or undelivered messages.
Fees and Frequency
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on your specific communication needs and ongoing project coordination. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Privacy Connection
Please review section 5 of our Privacy Policy above to see our strict rules on mobile privacy. Your text messaging opt-in consent data is completely insulated and will never be shared with anyone for any reason.
